Refund policy

Your complete satisfaction is important to us. If you are not satisfied with your purchase, please contact Bon Scott Official Store within fourteen days of receiving your order.

We are happy to exchange eligible items to the value of the returned items, provided they are returned in the same condition as they were sent, in the original packaging, with labels intact, and unused and unworn.

Please contact our Customer Service team for a returns form before sending anything back.

Returns and exchanges must be mailed at your expense. We cannot accept liability for goods lost in transit. Exchanges will only be given on the item value. Delivery charges are not refundable. An additional delivery cost may be charged for exchanged items.

Please note: Sale items are not exchangeable, and all sale purchases are final.

Refunds and Consumer Guarantees

We are not required to provide a refund or replacement if you change your mind.

However, you may choose a refund or exchange if an item has a major problem. This is when the item:

  • Has a problem that would have stopped someone from buying it if they had known about it

  • Is unsafe

  • Is significantly different from the sample, image, or description

  • Does not do what we said it would do, or what you asked for, and cannot be easily fixed

Alternatively, you may choose to keep the item and we will compensate you for any drop in value.

If the problem is not major, we will repair the item within a reasonable time. If it is not repaired within a reasonable time, you may choose a refund or replacement.

Please keep your proof of purchase, such as your order confirmation or receipt.

Cancellations

You must contact us immediately if you wish to cancel your order.

If your order has not been booked on consignment for dispatch, we will gladly cancel and refund your order.

If your order has moved beyond the point of cancellation, you will be responsible for the cost of returning it. All items must be returned in the same condition as they were sent, in the original packaging, with labels intact, and unused and unworn.

Once the returned items are received, we will process your refund. We reserve the right to refuse items that are not returned in good condition and will not refund any item that has been damaged, worn, washed, or had the labels removed.

Loss or Damage in Transit

Bon Scott Official Store uses reliable mailing services, however mishaps can occur. All items are checked thoroughly before being packaged with care.

If your package is delayed, arrives damaged, or does not arrive, please contact us promptly so we can discuss the issue.

Bon Scott Official Store will not be held accountable for items that are damaged or lost during transit, and no refunds or credit notes will be provided for items that are lost or damaged in transit. For this reason, we use traceable delivery processes whenever possible.

Faulty Goods

If an item falls below Bon Scott Official Store’s standards, please contact us within fourteen days of receiving your goods to arrange an exchange or refund in accordance with this policy.

Proof of purchase and a description of the problem will be required.

Please note that items must be returned in the same condition as they were sent, in the original packaging, with labels intact, and unused and unworn.

Liability

All goods are sent with the greatest care. Bon Scott Official Store is not liable for damage caused during the delivery process. Any claims must be followed up through the relevant carrier, and we will be happy to assist where possible.

Discount Code Terms & Conditions

Discount codes or coupons may have an expiry date and are only valid if used within the specified period.

  • Limited to one use per customer email

  • Can only be redeemed for shipping addresses in Australia or New Zealand, unless otherwise stated

  • Valid on Bon Scott Official Store only

Last updated: June 20, 2026